Sanctuary 44
Terms & Conditions
Contents
1. Introduction
These Terms and Conditions ("Terms") govern your use of the services provided by Sanctuary 44 Pty Ltd (ACN 691 088 687) ("we", "us", "our") operating as Sanctuary 44, including our website at www.sanctuary44.com.au, online bookings, in-person sound bath sessions, and 1:1 online intuitive guidance sessions ("Services").
By booking, purchasing, or participating in any of our Services, you agree to be bound by these Terms. Please read them carefully before proceeding.
2. About Our Services
Sanctuary 44 offers holistic wellness services including:
- In-person sound bath sessions
- 1:1 online intuitive guidance sessions
Our services are provided for general wellness and personal development purposes only. They are not a substitute for medical, psychological, or psychiatric treatment. We do not diagnose, treat, or cure any medical condition.
3. Bookings & Payments
All bookings are made through our online booking system via our website. By completing a booking, you confirm that you have read and accept these Terms.
Full payment is required at the time of booking. All prices are displayed on our website and are in Australian dollars (AUD) inclusive of GST where applicable.
Sanctuary 44 reserves the right to refuse or cancel a booking at our discretion, including where a session may not be appropriate for a client's circumstances.
4. Cancellations & Refunds
We understand that circumstances can change. Our cancellation and refund policy is as follows:
Group Sound Bath Sessions
- Cancellations made more than 24 hours before your scheduled session are eligible for a full refund or a credit toward a future session — your choice.
- Cancellations made within 24 hours of your scheduled session are not eligible for a refund. A credit may be offered at our discretion; please reach out to us directly.
- No-shows (failure to attend without prior notice) are not eligible for a refund or credit.
1:1 Online Intuitive Guidance Sessions
- Cancellations made more than 24 hours before your scheduled session are eligible for a full refund.
- Cancellations made within 24 hours of your scheduled session are not eligible for a refund.
- No-shows (failure to attend without prior notice) are not eligible for a refund.
If Sanctuary 44 needs to cancel or reschedule your session, we will provide a full refund or offer an alternative session time. We will give you as much notice as possible in these circumstances.
To request a cancellation, refund, or credit, please contact us at annalouise@sanctuary44.com.au.
5. Health & Safety
Prior to your first in-person session, you'll be asked to complete a short intake form noting whether you have any condition that could be aggravated by sound vibration. This is so both you and Sanctuary 44 are aware of anything relevant before your session.
If you disclose a condition of this kind, we'll assess it with you directly. In some cases we may ask you to check with your doctor before your session — we'll discuss this with you personally rather than applying a blanket rule, so we can work out together whether and how the session can go ahead safely.
By attending a session, you confirm that:
- The information you have provided in the intake form is accurate and complete to the best of your knowledge.
- You accept responsibility for your own wellbeing and participation.
Sanctuary 44 reserves the right to decline to provide services to any person whose health circumstances, in our reasonable opinion, make participation unsuitable or unsafe.
6. Intellectual Property
All content on our website, including text, audio, images, graphics, and course materials, is the intellectual property of Sanctuary 44 and is protected by Australian copyright law.
You may not reproduce, distribute, modify, or commercially exploit any of our content without our prior written consent.
7. Online Intuitive Guidance Sessions
For 1:1 online intuitive guidance sessions, you are responsible for ensuring you have a suitable device, stable internet connection, and a private, comfortable space in which to participate. Sanctuary 44 is not responsible for technical issues on your end that affect your session.
Online intuitive guidance sessions are not to be recorded by participants without our prior written consent.
At the start of your session, you will be asked whether you would like your session recorded, transcribed, or both. Recording and transcription are optional and only take place with your consent at that time — they do not happen automatically as a result of booking.
If you consent to recording, a video recording is saved to a local device. Because the file is too large to email directly, delivery generates a Google Drive link rather than a traditional attachment. It is your responsibility to download the recording to your own device — the recording, including the Google Drive copy, is deleted 60 days after your session, and we are unable to provide it to you after this time.
If you consent to transcription, Zoom generates a written transcript of the session, which Sanctuary 44 uses to prepare a written summary for your quick reference. The transcript is stored in Zoom's cloud and is deleted within 7 days of your summary being sent to you.
Recordings and transcripts are not shared with any third party except as set out in our Privacy Policy.
8. Photography & Filming
To protect the privacy, comfort, and safety of all participants, the following applies at all in-person sessions:
- Photography, video recording, and audio recording by participants are not permitted during sessions without the prior written consent of Sanctuary 44 and all other participants present.
- Sanctuary 44 may occasionally photograph or film sessions for promotional or educational purposes. If we intend to do so, we will notify participants in advance and obtain written consent before any identifiable images or recordings are used publicly.
- You may request to opt out of any photography or filming by Sanctuary 44 at any time, and we will honour that request without question.
- Any images or recordings taken in breach of this policy must be deleted immediately upon request.
By attending an in-person session, you agree to respect the privacy of other participants and comply with this policy.
9. Limitation of Liability
To the maximum extent permitted by law, Sanctuary 44 and its personnel will not be liable for any loss, injury, damage, or claim arising from your participation in our Services, including but not limited to indirect, consequential, or incidental loss. Our liability is limited to the amount you paid for the relevant session or product.
Nothing in these Terms excludes any consumer guarantee or right that cannot be excluded under the Australian Consumer Law.
10. Governing Law
These Terms are governed by the laws of South Australia, Australia. Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of South Australia.
11. Changes to These Terms
We may update these Terms from time to time. Updated Terms will be posted on our website with a revised date. Your continued use of our Services after any changes constitutes your acceptance of the updated Terms.
12. Contact Us
If you have any questions about these Terms, please contact us:
Contents
1. Our Commitment to Your Privacy
Sanctuary 44 Pty Ltd (ACN 691 088 687) ("we", "us", "our") operating as Sanctuary 44 is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information.
2. What Personal Information We Collect
We may collect the following types of personal information:
- Contact information: name, email address, phone number, and postal address
- Health information: information disclosed in our client intake forms, including physical or mental health conditions, medications, or other relevant health history
- Booking and payment information: session history, purchase records, and payment details (processed securely through Acuity Scheduling and Stripe)
- Session recordings and transcripts: for online intuitive guidance sessions, where you opt in at the start of your session, a video recording and/or a transcript, the latter used to prepare your written summary
- Website usage data: IP address, browser type, pages visited, and cookies (see our Cookie Policy)
- Communications: messages and correspondence you send us
3. How We Collect Your Information
- Directly from you when you book a session, complete an intake form, make a purchase, subscribe to our email list, or contact us
- Automatically through our website using cookies and analytics tools
- Through our online booking platform (Acuity Scheduling) and payment processor (Stripe)
4. Why We Collect and Use Your Information
We use your personal information to:
- Provide and manage our services to you
- Process your bookings and payments
- Assess your suitability and safety for participation in sessions
- Communicate with you about your bookings, updates, and our services
- Send you marketing communications, where you have consented
- Comply with our legal obligations
- Improve our website and services
We will not use your information for any purpose that is incompatible with the reason it was collected without your consent.
5. Health Information
Health information is sensitive personal information under the Privacy Act. We collect it solely to ensure your safety and wellbeing when participating in our sessions. This information is treated with the highest level of confidentiality and is not shared with third parties except where required by law or with your express consent.
Where you consent to recording or transcription of an online intuitive guidance session, that recording and transcript are treated as health information for the purposes of this section, and receive the same highest level of confidentiality described above.
6. Disclosure of Personal Information
We may share your personal information with:
- Our service providers, including our website platform (Squarespace), booking platform (Acuity Scheduling), payment processor (Stripe), video conferencing platform (Zoom), email and file storage provider (Google Workspace), and email marketing tools, who are contractually bound to protect your information
- Professional advisers such as lawyers or accountants where necessary
- Government or regulatory bodies where required by law
We will not sell your personal information to third parties.
7. Data Storage and Security
Your personal information is stored securely. We take reasonable steps to protect it from misuse, interference, loss, and unauthorised access, modification, or disclosure. Our booking and payment systems use industry-standard security measures including SSL encryption.
We retain your information for as long as necessary to provide our services and comply with our legal obligations, after which it is securely deleted or de-identified.
For online intuitive guidance sessions, video recordings are saved to a local device. Due to file size, delivery by email generates a temporary copy in Google Drive, which is deleted along with the local copy 60 days after your session. Session transcripts are stored in Zoom's cloud and deleted within 7 days of your summary being sent to you.
8. Marketing Communications
If you have subscribed to our email list, we may send you updates, offers, and information about our services. You may unsubscribe at any time by clicking the unsubscribe link in any email, or by contacting us at annalouise@sanctuary44.com.au. We will not send you marketing communications without your consent.
9. Accessing and Correcting Your Information
You have the right to request access to the personal information we hold about you, and to request corrections if it is inaccurate, incomplete, or out of date. To make such a request, please contact us at annalouise@sanctuary44.com.au. We will respond within a reasonable timeframe.
10. Complaints
If you believe we have breached the Australian Privacy Principles, you may lodge a complaint with us by contacting annalouise@sanctuary44.com.au. We will investigate and respond within 30 days. If you are not satisfied with our response, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised date. We encourage you to review this Policy periodically.
12. Contact Us
Contents
1. Nature of Services
The services offered by Sanctuary 44 Pty Ltd (ACN 691 088 687) ("we", "us", "our") operating as Sanctuary 44, including in-person sound bath sessions, 1:1 online intuitive guidance sessions, and related holistic wellness services ("Services"), are provided for general wellness and personal development purposes only.
Our Services are complementary in nature and are not intended to replace conventional medical, psychological, psychiatric, or other professional healthcare treatment. We do not diagnose, treat, cure, or prevent any disease, illness, or medical condition.
2. Medical Disclaimer
Before your first session, we'll ask you to complete a short intake form covering conditions that could be aggravated by sound vibration — such as a heart condition or pacemaker, epilepsy or a history of seizures, pregnancy, a diagnosed neurological or serious mental health condition, or if you're currently undergoing medical treatment.
If anything you disclose suggests a session may need your doctor's input first, we'll raise this with you directly and work through it together before proceeding — participation isn't automatically declined on the basis of any one condition.
Sanctuary 44 does not accept responsibility for any adverse outcomes arising from failure to disclose relevant health information prior to a session.
3. Individual Results
Results from our Services vary from person to person. We make no guarantees, representations, or warranties regarding specific outcomes, benefits, or experiences from participating in our Services. Any testimonials or examples shared are individual experiences and are not intended to represent or guarantee that anyone will achieve the same or similar results.
Insights shared during intuitive guidance sessions are offered for personal reflection and growth. They are not statements of fact or prediction, and are not intended as a substitute for professional advice on medical, legal, financial, or relationship matters — you remain responsible for your own decisions.
4. Assumption of Risk
By booking and participating in our Services, you voluntarily acknowledge and accept that:
- Holistic and sound healing practices involve a degree of personal risk
- Intuitive guidance sessions offer perspective for reflection, not professional or predictive advice, and any decisions you make afterward are your own
- You are participating of your own free will and have disclosed all relevant health information
- Sanctuary 44 has provided information about the nature of the session and given you the opportunity to ask questions
- You take full personal responsibility for your participation and any effects experienced
5. Limitation of Liability
To the fullest extent permitted by Australian law, Sanctuary 44, its directors, employees, contractors, and agents shall not be liable for any direct, indirect, incidental, consequential, or special loss, injury, or damage arising out of or in connection with your participation in our Services or use of our website.
Nothing in this Disclaimer limits any rights you may have under the Australian Consumer Law that cannot be excluded by agreement.
6. Website and Digital Content
While we take care to ensure the accuracy of information on our website, we make no warranty that such content is complete, accurate, or current. We are not liable for any loss arising from reliance on information provided on our website.
Links to third-party websites are provided for convenience only. We do not endorse and are not responsible for the content of any third-party website.
7. Acceptance
By booking a session or using our website, you confirm that you have read and understood this Disclaimer, and that you agree to its terms.
8. Contact Us
Contents
1. What Are Cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites function properly, improve user experience, and provide information to website owners. This Cookie Policy explains how Sanctuary 44 Pty Ltd (ACN 691 088 687) uses cookies and similar tracking technologies on our website at www.sanctuary44.com.au.
2. Types of Cookies We Use
3. Third-Party Cookies
Our website is built and hosted on the Squarespace platform. Squarespace may set its own cookies for platform functionality, analytics, and security purposes. We do not control these cookies. Please refer to Squarespace's own privacy and cookie documentation for further information.
We may also use third-party services such as Google Analytics. These services use their own cookies to collect and report website usage statistics anonymously.
4. Managing Cookies
You can control and manage cookies in your browser settings. Most browsers allow you to view, block, or delete cookies. Please note that blocking or deleting cookies may affect your ability to use some features of our website, including the booking system.
For guidance on managing cookies in your specific browser, please visit www.allaboutcookies.org.
5. Your Consent
By continuing to use our website, you consent to our use of cookies as described in this policy. Where we are required by law to obtain your explicit consent, we will do so via a cookie consent banner or notice.
6. Changes to This Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in technology, law, or our practices. Updated versions will be posted on our website with a revised date.